Reviews for Universal - Smart Multi-Purpose WordPress Theme

Reviews for Universal - Smart Multi-Purpose WordPress Theme

Cart 1,474 sales
Well Documented

63 Reviews

for Customer Support

I recently used this website theme for my project, and I couldn't be happier with the results. The template is not only beautiful and elegant but also super functional. What really stood out to me though, was the exceptional customer service provided by Jeny. She went above and beyond to ensure that my website met my expectations. Jeny responded promptly to my requests and took the time to understand and resolve any issues I encountered. I was truly impressed with the level of dedication and support she provided. I highly recommend both the theme and its creator.

for Customer Support

The template is built with very good practices and it is easy to use. And, even if you need some help, the reactivity of the support is incredible ! Thank you.

for Bugs

There is a lightbox problem with the theme via godaddy hosting that they had "never seen before," so I tried to move to wpengine for hosting and they simply didn't return my developers emails.

Author response

We answered. Write to us again ( support@forbetterweb.com )
If I can't offer a high-quality service, I am always ready to make a full refund. You can request a refund here - https://themeforest.net/refund_requests/new

for Code Quality

Ok design. Decent support (half the times you get an answer quickly, the other half it takes days). Little documentation and several blocks don't have all the functionality as intended.

for Customer Support

Very helpful. I had an issue with the theme update and we were in constant conversation through the process.

for Customer Support

Envato only allows me to select one 'Main Reason' for a 5* review; however, ForBetterWeb deserves 5 stars across the board from product through customer service. I had some very elementary questions in updating my non-profits site and Jeny so very patiently and courteously worked with me every step of the way.

Honestly, it is one of the best customer experiences I've had in some time. I unquestionably will be pushing my non-profits to ForBetterWeb from here on out. Phenomenal every step of the way.

Author response

Thank you!

for Customer Support

After reaching out to the author (Jeny), customer support was very responsive and solved all of my issues and questions. Jeny saved me a lot of time and I was close to using a completely different theme. But, all good now and I am a happy customer

Author response

Thank you!

for Customer Support

Very user friendly. Above and beyond expectations in regards to customer service. Can’t recommend enough!

Author response

Thank you!

for Customer Support

The support team is amazing. I asked for help many times and they always responded quickly and fixed exactly what I needed them to. Thank you so much for your continued assistance!

for Customer Support

Great multifunctional theme with the best customer support I've ever received for a WordPress theme. Definitely recommended.

for Customer Support

Great theme. Very helpful support!

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey